Shipping Policy

Order Processing

At Transcend Supply, we strive to process and dispatch orders as quickly as possible.

  • Orders placed before 2:00 PM (EST), Monday through Friday, are typically processed the same business day.

  • Orders received after the daily cutoff time, on weekends, or on public holidays will be processed on the next business day.

  • All orders are subject to payment verification and product availability before shipment.

Processing times may vary during periods of high order volume or when additional verification is required.

Shipping Time

Once your order has been processed and dispatched, estimated delivery times will depend on your shipping destination and selected shipping method.

Estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days (where available)

Delivery estimates are provided as a guide only and are not guaranteed.

Shipping Rates

Shipping charges are calculated during checkout based on your location and selected shipping method.

We currently offer:

  • Standard Shipping

  • Express Shipping (where available)

Free Standard Shipping is available on qualifying orders of $150 USD or more before taxes and discounts.

Any applicable shipping charges will be clearly displayed during checkout before payment is completed.

Shipping Carriers

To provide reliable delivery service, we partner with trusted shipping carriers, including:

  • UPS

  • FedEx

  • USPS

The carrier used for your shipment may vary depending on your location, package size, and service availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates are provided directly by the shipping carrier. Please allow up to 24 hours after dispatch for tracking information to become available.

If you do not receive your tracking information, please contact our support team.

Delays & Issues

While we make every effort to dispatch orders promptly, shipping delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather

  • Carrier delays

  • Customs inspections

  • High shipping volumes

  • Public holidays

  • Other unforeseen logistical issues

Transcend Supply is not responsible for delays caused by shipping carriers or events outside our reasonable control.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect shipping address is provided:

  • Please contact us immediately if your order has not yet been processed.

  • Once an order has been shipped, we may not be able to modify the delivery address.

  • Additional shipping fees may apply if a package is returned due to an incorrect or incomplete address.

Transcend Supply is not responsible for orders delivered to incorrectly provided addresses.

Lost or Damaged Packages

If your package arrives damaged or appears to have been compromised during transit, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photographs of the package and product

  • Photos of the shipping label

  • A description of the issue

If your shipment is confirmed as lost in transit, we will work with the shipping carrier to investigate the claim and determine the appropriate resolution.

Discreet Packaging

To help protect product integrity and customer privacy, all orders are shipped in secure, discreet packaging.

Packages are carefully prepared to minimize the risk of damage during transit while maintaining professional presentation and confidentiality.

Restricted Destinations

Transcend Supply reserves the right to refuse or cancel shipments to locations where the sale, importation, or possession of our research products is prohibited by applicable laws or regulations.

Customers are responsible for ensuring that products can be legally imported into their destination country or region before placing an order.

We are unable to ship to destinations where legal restrictions or carrier limitations prevent delivery.

Research Use Only Notice

All products sold by Transcend Supply are supplied strictly for Research Use Only (RUO).

Our products are not intended for human consumption, veterinary use, medical treatment, diagnosis, or therapeutic purposes. Customers are responsible for ensuring that all purchases comply with applicable laws and are used solely for lawful laboratory and scientific research.

Contact Us

If you have any questions regarding shipping, order processing, delivery, or tracking, please contact our customer support team.

Email: contact@transcendsupply.com

Our team will be happy to assist you with any shipping-related inquiries.