Overview

At Transcend Supply, we are committed to providing high-quality research compounds that meet our quality standards. Due to the sensitive nature of our products and the importance of maintaining product integrity, all sales are considered final once an order has been processed and shipped.

Please review this policy carefully before placing your order. If you have any questions regarding a product or your purchase, we encourage you to contact our team before completing your order.

Eligibility for Refunds

Refunds or replacements may be considered only under the following circumstances:

  • You received the incorrect product.
  • Your order arrived damaged or compromised during shipping.
  • Your order was not delivered due to a verified shipping issue.
  • The product received differs significantly from the item ordered.

To be eligible for review, you must contact us within 48 hours of receiving your order or the confirmed delivery date.

Supporting documentation, including clear photographs, videos, and a description of the issue, may be required to process your request.

Non-Refundable Situations

Refunds, returns, or exchanges will not be provided for the following:

  • Change of mind after purchase.
  • Incorrect orders placed by the customer.
  • Products that have been opened, used, altered, or improperly stored.
  • Claims submitted more than 48 hours after delivery.
  • Delays caused by incorrect shipping information provided by the customer.
  • Delivery delays caused by carriers, weather conditions, customs, or other circumstances beyond our control.
  • Requests related to intended use outside of lawful laboratory research.

Because our products are supplied strictly for Research Use Only (RUO), we cannot accept returns once products have left our facility unless the issue falls within the eligible situations outlined above.

Replacement Policy

If your claim is approved, Transcend Supply may, at its sole discretion:

  • Replace the affected product.
  • Reship the original order.
  • Issue a full or partial refund where appropriate.

Replacement or refund decisions are made after reviewing the evidence provided and verifying the circumstances of the claim.

Refund Process

If you believe you are eligible for a refund or replacement, please follow these steps:

  1. Contact our customer support team within 48 hours of receiving your order.
  2. Include your order number and a detailed description of the issue.
  3. Provide clear photographs or videos showing the product, packaging, shipping label, and any visible damage or discrepancies.
  4. Our team will review your request and may contact you for additional information if required.
  5. Once your claim has been assessed, we will notify you of the outcome and any next steps.

Approved refunds, where applicable, will be processed using the original payment method. Processing times may vary depending on your payment provider.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it cannot be cancelled due to the nature of our products.

If you need to request a cancellation, please contact us as soon as possible after placing your order. While we will make every effort to accommodate your request, cancellations cannot be guaranteed once fulfillment has begun.

Research Use Only Notice

All products sold by Transcend Supply are supplied strictly for Research Use Only (RUO).

Our products are not intended for human consumption, veterinary use, medical treatment, diagnosis, or therapeutic purposes. Customers are responsible for ensuring all purchases comply with applicable laws and are used solely for lawful laboratory and scientific research.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with an order, please contact our customer support team.

Email: contact@transcendsupply.com

We are committed to reviewing all eligible claims promptly and providing fair resolutions whenever appropriate.