Introduction

Welcome to Transcend Supply. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing this website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue use of the website.

By using this website, you also confirm that you are at least 21 years of age or the legal age required in your jurisdiction to access research compounds. Our age verification process is intended to ensure compliance with this requirement.

Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

  • Use the website for any unlawful or unauthorized purpose.
  • Misrepresent your identity or eligibility to purchase products.
  • Attempt to interfere with the website’s security or functionality.
  • Upload or transmit malicious software or harmful code.
  • Copy, reproduce, or distribute website content without written permission.

We reserve the right to suspend or terminate access to users who violate these terms.

Products & Disclaimer

All products sold by Transcend Supply are supplied strictly for Research Use Only (RUO).

Our products:

  • Are intended solely for lawful laboratory and scientific research.
  • Are intended for use by qualified research professionals and institutions.
  • Are not intended for human consumption.
  • Are not intended for veterinary use.
  • Are not intended for medical treatment, diagnosis, therapeutic applications, or clinical use.

Customers are solely responsible for ensuring that all products are purchased, handled, stored, and used in compliance with all applicable local, state, federal, and international laws and regulations.

Product descriptions, specifications, images, and documentation are provided for informational purposes only and may be updated without prior notice.

Orders & Payments

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to:

  • Accept or decline any order at our discretion.
  • Cancel orders suspected of fraud, misuse, or regulatory concerns.
  • Correct pricing or product listing errors before processing an order.
  • Limit quantities purchased where necessary.

Payment must be received and successfully authorized before an order is processed for shipment.

Shipping

Orders are processed according to our Shipping Policy.

Estimated delivery dates are provided for convenience only and are not guaranteed. Delivery times may vary due to shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. Transcend Supply is not responsible for delays or losses resulting from incorrect addresses supplied during checkout.

Risk of loss transfers to the customer once the shipment has been provided to the shipping carrier.

Returns & Refunds

Due to the sensitive nature of our research products, all sales are considered final.

Refunds or replacements may only be considered in limited circumstances, including:

  • Incorrect products received.
  • Damaged or compromised shipments.
  • Verified non-delivery.
  • Significant fulfillment errors.

Claims must be submitted within 48 hours of delivery and supported by relevant evidence, including photographs or videos where applicable.

Please refer to our Refund Policy for complete details.

Intellectual Property

All content available on this website, including but not limited to text, graphics, product images, logos, icons, website design, documents, and other materials, is the property of Transcend Supply or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Transcend Supply shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

  • Use or inability to use this website.
  • Purchase or use of our products.
  • Shipping delays or carrier-related issues.
  • Technical interruptions or website errors.
  • Customer misuse, improper handling, or unlawful use of products.

Customers assume full responsibility for ensuring products are handled, stored, and used in accordance with applicable laws, regulations, and accepted laboratory practices.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page, and continued use of the website after changes are posted constitutes acceptance of the revised Terms & Conditions.

Customers are encouraged to review this page periodically for updates.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Email: contact@transcendsupply.com

Our team is available to assist with questions regarding our website, products, ordering process, and company policies.