Effective Date: [7/18/2026]

At Transcend Supply, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or purchasing our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Company name (if applicable)

  • Payment information (processed securely by our payment provider)

Order Information

We may collect information relating to:

  • Products purchased

  • Order history

  • Shipping preferences

  • Customer support requests

Technical Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring website

  • Pages visited

  • Time spent on our website

  • General location data

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Verify payments

  • Provide customer support

  • Respond to inquiries

  • Send order confirmations and shipping updates

  • Improve our website and customer experience

  • Detect fraudulent or unauthorized activity

  • Comply with legal obligations

  • Send promotional communications where permitted and with your consent

We only use your information for legitimate business purposes and in accordance with applicable privacy laws.

Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember shopping cart contents

  • Save user preferences

  • Keep customers logged into their accounts

  • Measure website performance

  • Analyze visitor behavior

  • Improve website functionality

  • Support marketing and advertising campaigns

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Data Protection

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • Secure SSL encryption

  • Restricted access to customer information

  • Secure payment processing

  • Website security monitoring

  • Regular software updates and security maintenance

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary with trusted service providers, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Fraud prevention services

  • Customer support platforms

  • Professional advisors where legally required

These providers are authorized to use your information only to perform services on our behalf.

We may also disclose information when required by law or when necessary to protect our legal rights or comply with legal obligations.

Third-Party Services

Our website may use third-party services to operate efficiently and improve the customer experience.

These services may include:

  • Payment processing providers

  • Website analytics platforms

  • Email marketing platforms

  • Shipping and fulfillment providers

  • Fraud detection services

  • Customer communication tools

Each third-party provider operates under its own privacy policy. We encourage you to review their policies to understand how your information is collected and processed.

Note: This Privacy Policy should be reviewed and updated to reflect the specific payment processors, analytics platforms, marketing services, and shipping providers used by Transcend Supply before publication.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

  • Request a copy of your stored information

  • Object to certain processing activities where permitted by law

To exercise any of these rights, please contact us using the information provided below.

Children’s Privacy

Our website and products are intended only for individuals who are at least 21 years of age.

We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information has been collected from an underage individual, we will take reasonable steps to delete that information.

Research Use Only Notice

All products sold by Transcend Supply are supplied strictly for Research Use Only (RUO).

Our products are not intended for human consumption, veterinary use, medical treatment, diagnosis, or therapeutic purposes. Customers are responsible for ensuring that all purchases comply with applicable laws and are used solely for lawful laboratory and scientific research.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or website functionality.

Any updates will be published on this page with a revised effective date. Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.

Email: contact@transcendsupply.com

We are committed to protecting your privacy and responding promptly to any privacy-related inquiries.